RESPONSES TO 2024 AIRPORT CUSTOMER SURVEY

The results are in

127 airport customers responded to our survey:

• 75% are hangar tenants; 10% are on tie downs
• 56% own their aircraft; 11% rent
• 75% have been airport customers for 10 or more years; 55% for 20 or more years
• 5% are business owners

Here are the responses to the questions:

1) How would you rate the condition of Torrance Airport as compared with other public use airports you have used?

2) How would you rate your experience interacting with City employees?
NOTE: the percentages are of those who reported they had interactions

3) As a Torrance Airport customer, do you feel valued?

6) How would you rate the importance of the following airport improvements?

On a comparative basis, the following graphic shows how airport customers rated their need for the currently funded projects.

Additional comments from responders can be reviewed by clicking on the links in the NAVIGATION panel to the left.