9/8/2024: CUSTOMER SURVEY RESULTS
The results are in.
127 airport customers responded to our survey:
- 75% are hangar tenants; 10% are on tie-downs
- 56% own their aircraft; 11% rent
- 75% have been airport customers for 10 or more years; 55% for 20 or more years
- 5% are business owners
Here are the responses to the questions. A large number of additional written comments were also received:
1) As a Torrance Airport customer, do you feel valued?
9% YES; 91% NO
2) As a Torrance Airport customer, do you feel that you are treated honestly?
28% YES; 72% NO
3) As a Torrance Airport customer, do you feel you are treated fairly?
28% YES; 72% NO
4) How would you rate the condition of Torrance Airport as compared with other public use airports you have used?
5) How would you rate your experience interacting with City employees?
NOTE: the percentages are of those who reported they had interactions
6) How would you rate the importance of the following airport improvements?
To better understand the relative importance of these improvements to the airport customers, a rating was calculated for each
one using the following formula based on the percentages of customers who picked each level of need:
NN = % that picked "not needed."
LP = % that picked "low priority"
MP = % that picked "medium priority"
HP = % that picked "high priority"
MH = % that picked "must have"
RATING = 10 * ( - 2 * NN - LP + MP + HP + 2 * MH)
