CUSTOMER EXPERIENCE

How would you rate your experience interacting with airport/city employees?

As a customer of Torrance Airport,

ADDITIONAL COMMENTS

• Get rid of the Bureaucracy; Bring in Aviation people. I have seen a total decay in airport management, 40 years ago it was actually fun to interact with them. And it SUCKS
• Landing fees, noise complaints against pilots with penalties, lack of maintenance, drive business away from Torrence. Noise ordinances put aviator and community lives in danger for no good reason. It is clear the problem rests with a small number of people obsessed with airplane noise. Any place they lived they would complain about the noise because they suffer from a mental disorder which makes them fixate and obsess over the noise.
• On the honesty side, the landing fees are a gigantic frustration and we’re not implemented in good faith.
• Airport Ops and Admin are great. City Council are a bunch of dishonest crooks.
• Landing fees and over zealous noise abtement are bad
• It has become glaringly obvious that the city wants us (pilots and aircraft owners) gone. The strategy appears to be one of neglecting the airport, making pilots lives generally miserable, and being as unfriendly and unsupportive as possible.
• I’m valued as a source of revenue for the city. I believe I am treated honestly by operations and the front office personnel at the airport administration office.
• The main issue with “fair treatment” is the lack of use of airport, revenue for airport maintenance, which is shockingly, slow and expensive. That Said, I do believe I am being very well treated by personnel in operations and the front office staff at the airport office.
• The city needs to hire flying enthusiasts to run everything and fund major upgrades, FBOs , restaurants, encourage aviation businesses. It needs to pay much less attention to the tiny number of airport haters and the real estate developers who seek to closer the airport down.
• It is obvious that there are a few residents that would like to see the airport "go away" and that the current City Administration might feel the same way, but while it's still operating it should be operated with the same dedication and integrity as other City entities.
• Hangars are not kept up. Doors slide poorly, roof leaks, door spikes missing, door handlles missing and lights aren’t replaced, also door weather. Strips ere worn out.
• It’s great
• It’s pretty obvious there is a vocal contingent who wants the airport gone and they seem to drive the agenda
• I feel yhe city council is anti airport ffor political reasons and respondent to a tiny percentage of their constituency. I expect that the airport leaders to enforce the FAA rules regarding the proposed restrictions.
• I was living in Houston and moved to SoCal in 2019. I based my airplane at TOA for a while and my plan was to keep it there permanently.
• After flying out of TOA for a month I started receiving threatening letters to my home address about noise.
• I was living in an apartment in Playa Del Rey at the time. The funny thing is that whoever it was that was mad at me had my home address. My airplane was still registered in TX, my cars were still registered in TX, even my paychecks were still from TX. Literally, NOBODY had any info on me in Playa Del Rey, CA. Nobody EXCEPT the administration office at KTOA! I gave them my current address in Playa Del Rey in order to base my airplane in TOA.
• I have always suspected that whoever was sending letters to my home address got the information about me from that office at KTOA!
• Anyway, it left such a bad taste in my mouth that I moved my 3 airplanes up to VNY. All I keep in my hangar at TOA is home storage stuff now.
• It was very concerning to me that someone who obviously hated me (and what I do) had access to my personal information.
• Airport Manager has treated airport tenants with little to no respect.
• The people at the airport are easy to work with but beyond that, the customer isn't just always wron, they are comtemptable.
• The money that Torrance airport generates should be going into airport maintenance and not into the general fund.
• The City, airport manager and city council doesn't care about the airport clients and aircraft / airport users who pay close to $400,000 per month that goes into City salaries, raises and general funding.
• I don't even know if there is a responsible Airport commission. They're impotent on needed over-sight and have not backed any of the airport users concerns and unresolved issues. The taxi-ways haven't been resurfaced in over 65 years. Torrance Airport use to be an EAA home-builders airport. There are none left here. Only Robinson helicopters and Sling aircraft.
• A real shame being an asset for the Southbay to let it become the ugly step child to only to be milked for it's revenues.
• Charging what you do for a hangar "inspection" that takes less than 1 min. (including paperwork!) is obviously a revenue-raising rip-off. I would like to charge the City for the number of times that we, the customers, have had to alert staff to the restrooms smelling or needing servicing that they don't get.
• Airport Admin staff is pleasant and helpful. Admin managers are cold and unpredictable.
• absolutely ridiculous that the aitport governance wants to basically sell out to developers
• I feel like city placates pilots but has ulterior motives.
• I would like to see a monthly interaction with at least one member of the City Council for airport users since they are the ultimate decision makers.
• The Noise people are difficult to access. Their office is always closed.
• As nice as Noise Abatement Office is, it is a huge waste of money. The whole noise abatement thing is for the appeasement of a very small number of complainers and is being used to push City Council political agendas. It is fake news
• On site personnel at TOA are pleasant to work with and seem to care about the customer. I do not trust the CoT. How they are not being transparent with TOA needed repairs and how the revenue from the airport is being spent. TOA(Lomita Field)is a community treasure with a proud history. I would think that middle ground can be obtained to keep all parties involved happy. We can’t stop progress, but we can guide the future of TOA to shine and be a positive beacon of its neighbors.
• It is obvious the city wants to close the airport and it operates and behaves accordingly
• We are treated as if, we the customers are doing them a favor. No customer service from the office or city hall. Follow our president's lead, completely axe noise abatement! Prices are too high. We need Jet A & more hangars! We need more controllers. the airspace around the airport can handle more than 5 planes in the pattern. So the controllers should be able to accommodate as well.
• As a customer, I've always been treated well
• Basically, we are the whipping boys. Just keep raising the fees and taxes.
• Noise abatement guy doesn't seem to want to help or interact. Female staff in the office are very nice and helpful. Rafael is mostly helpful but Gerry is mostly not interested in interacting or offering help.
• There is no reason to charge landing fees for tenants.
• the hostility toward pilots is palpable and we are their customers!
• I received a bill in the mail for a low approach that did not result in a landing. That does not feel very GA-friendly to me. I now avoid TOA for training flights because I do not feel welcome.
• Treated honestly? there are two main reasons why I know I am not treated honestly.
• number one =money is being diverted from the airport to the city general fund . #2 The City instituted a landing fee mandate, which is extremely inaccurate. I actually don’t care about 6 to 9+ dollar fee per landing I’ll pay it for better service. It is extremely inaccurate and each months bill has at least one overcharge. You’re using a contracted service to send out bill that the city knows or should know are inaccurate . Theses overcharged bills are send out via the Postal Service.
• Dishonest government a disgrace.
• the city has made it clear they want the airport gone. it is all about a money grab.
• I was told grossly inaccurate information by a new airport admin employee, who was less than courteous.
• TOA could be one of the best in the country with some TLC and help from those that run it. Instead it seems to be an operation that promotes its demise. That is based on an extremely small extremely vocal group of noise complainers perhaps aided by those that want to put the land to other commercial use. Illegal and misdirected.
• The pilot community has suffered at the expense of Sling. Plain and simple. The local politicians don't care one iota for the pilots and aircraft owners. There is no excuse that taxiway, VASI and REIL lighting is inop. Just a fatal accident waiting to happen.
• Great airport and staff
• The question above should have have an extra field, “Sometimes”. The Airport Operations personnel are great, but most of us try to avoid interacting with the Office, Management, Council and Commission as it appears that they are not friendly to our comments and don’t want to interact with us if they do not have to.